Legal notice

LEGAL NOTICE

Last Updated: September 15, 2026

1. Website Operator

This website, including the website located at klekpue.com, is operated under the trade name KLEKPUE.

KLEKPUE is operated by:

Legal Entity:
ISUN INTERNATIONAL CO., LIMITED

Trade Name:
KLEKPUE

Company Jurisdiction:
Hong Kong Special Administrative Region

Physical Address:
FLAT/RM 1804, BEVERL HOUSE
93-107 LOCKHART ROAD
WANCHAI
HONG KONG

Phone:
+86 13178275375

Email:
manager@isunfluid.com

ISUN INTERNATIONAL CO., LIMITED is responsible for the operation of the KLEKPUE online store and the sale of products offered through this website.

Our ecommerce store is powered by Shopify.

2. Website Information

We make reasonable efforts to ensure that information displayed on this website is accurate, current, and complete.

However, information relating to products, packaging, availability, prices, promotions, shipping times, product images, specifications, and other content may occasionally contain errors, omissions, or inaccuracies.

KLEKPUE reserves the right to correct, update, modify, or remove information where reasonably necessary and where permitted by applicable law.

Nothing in this Legal Notice limits any mandatory rights available to consumers under applicable law.

3. Product Information

Product descriptions, photographs, illustrations, packaging, specifications, and other materials displayed on this website are provided to help customers understand our products.

Actual product packaging, labeling, appearance, or other minor details may vary due to manufacturing updates, packaging changes, screen display differences, or other reasonable circumstances.

Such variations do not affect any statutory rights you may have if a product is defective, damaged, unsafe, incorrect, or materially different from its description.

4. Product Use and Safety

KLEKPUE sells household cleaning products.

All products must be used only in accordance with the instructions, warnings, labels, directions, and safety information supplied with the applicable product.

Customers are responsible for reading and following product instructions before use.

Unless the product instructions expressly state otherwise:

  • do not mix cleaning products with other chemicals or cleaners;

  • keep products away from children and pets where indicated;

  • avoid contact with eyes, skin, food, or other surfaces where warned against;

  • use products only for their intended purpose; and

  • follow all applicable storage and handling instructions.

If a product arrives damaged, leaking, opened, or otherwise compromised, do not use the product.

Please contact:

manager@isunfluid.com

for assistance.

Information displayed on our website does not replace the safety instructions, warnings, or directions printed on or supplied with the product.

5. Returns, Refunds, and Product Issues

Due to the nature of our cleaning products, KLEKPUE does not accept returns, exchanges, or refunds for change-of-mind purchases or other reasons unrelated to a product defect, damage, or fulfillment error, except where required by applicable law.

KLEKPUE will provide an appropriate remedy where a product:

  • arrives damaged;

  • is defective;

  • is leaking;

  • is incorrect;

  • is materially different from the product ordered;

  • is missing from an order; or

  • is damaged during delivery.

Customers should contact us within 7 days after receiving the product whenever reasonably possible and provide their order number together with relevant photographs or videos.

Where a physical return is required because of a product-related issue caused by KLEKPUE or delivery damage, KLEKPUE will be responsible for reasonable return shipping costs.

Opened, leaking, damaged, or partially used cleaning products must not be shipped back without prior instructions from KLEKPUE.

The applicable return address will be provided only after a return has been reviewed and approved.

For full details, please refer to our Return & Refund Policy.

6. Shipping and Customs

Orders are generally processed within 5 business days after payment has been successfully received.

For supported destinations in the United States and Mexico, estimated delivery time is generally within 30 business days after shipment.

These delivery times are estimates unless expressly stated otherwise.

The applicable shipping fee will be displayed at checkout before payment is completed.

International shipments may be subject to:

  • customs duties;

  • import taxes;

  • customs processing fees;

  • brokerage charges; or

  • other government charges.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Please refer to our Shipping Policy for complete information.

7. Intellectual Property

Unless otherwise stated, all content available through this website, including:

  • the KLEKPUE name;

  • logos;

  • trademarks;

  • product names;

  • product descriptions;

  • graphics;

  • photographs;

  • illustrations;

  • videos;

  • text;

  • website design;

  • layouts; and

  • other original materials,

is owned by or licensed to ISUN INTERNATIONAL CO., LIMITED, KLEKPUE, or the applicable intellectual property owner.

Such content is protected by applicable intellectual property laws.

No content from this website may be reproduced, copied, modified, distributed, republished, commercially exploited, transmitted, or otherwise used without prior authorization, except where such use is expressly permitted by applicable law.

All third-party trademarks, logos, and brand names remain the property of their respective owners.

8. Third-Party Services and Links

This website may contain links to websites, platforms, payment providers, shipping providers, social media services, or other resources operated by third parties.

KLEKPUE does not control third-party websites or services and does not guarantee their:

  • availability;

  • accuracy;

  • security;

  • content;

  • products;

  • privacy practices; or

  • terms and conditions.

Accessing or using third-party services may be subject to separate terms and privacy policies.

Our store is powered by Shopify, but purchases of KLEKPUE products are transactions directly between the customer and ISUN INTERNATIONAL CO., LIMITED, trading as KLEKPUE.

9. Limitation of Liability

To the fullest extent permitted by applicable law, KLEKPUE and ISUN INTERNATIONAL CO., LIMITED will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from use of the website where such liability may lawfully be limited.

Nothing in this Legal Notice is intended to exclude or limit liability for:

  • fraud or fraudulent misrepresentation;

  • gross negligence or willful misconduct where liability cannot legally be excluded;

  • death or personal injury where applicable law prohibits such exclusion;

  • defective or unsafe products where applicable law imposes liability;

  • mandatory consumer protection rights; or

  • any liability that cannot legally be excluded or limited.

Customers' statutory rights are not affected.

10. Availability of the Website

We aim to keep our website and Services available and operating normally.

However, we do not guarantee that the website will always be:

  • available;

  • uninterrupted;

  • error-free; or

  • free from technical problems.

Access may occasionally be suspended or restricted because of maintenance, technical problems, security issues, third-party service interruptions, or circumstances outside our reasonable control.

11. Privacy and Personal Information

Personal information collected through this website is handled in accordance with our Privacy Policy.

Our store is powered by Shopify, and Shopify and other service providers may process certain personal information as necessary to operate our ecommerce services.

Please review our Privacy Policy for information regarding:

  • personal information we collect;

  • how information is used;

  • cookies and tracking technologies;

  • data sharing;

  • international data transfers;

  • data retention; and

  • applicable privacy rights.

12. Relationship With Other Policies

This Legal Notice should be read together with our:

  • Terms of Service

  • Privacy Policy

  • Return & Refund Policy

  • Shipping Policy

If there is a conflict between this Legal Notice and a more specific policy relating to a particular matter, the more specific applicable policy will generally govern, subject to mandatory applicable law.

13. Governing Law

This Legal Notice and the operation of the KLEKPUE website are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, except where mandatory consumer protection laws require otherwise.

Subject to applicable consumer protection laws, disputes relating to this website or this Legal Notice shall be subject to the jurisdiction of the courts of the Hong Kong Special Administrative Region.

If a consumer resides in another jurisdiction, nothing in this Legal Notice is intended to deprive that consumer of mandatory protections or statutory rights that apply to their purchase.

14. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes in:

  • our business;

  • our website;

  • our products;

  • our policies;

  • applicable laws; or

  • regulatory requirements.

The latest version will be published on this page.

The “Last Updated” date at the top of this Legal Notice indicates when it was most recently revised.

15. Contact Information

For legal notices, customer service inquiries, product issues, returns, refunds, shipping questions, or other inquiries, please contact:

Trade Name:
KLEKPUE

Legal Entity:
ISUN INTERNATIONAL CO., LIMITED

Email:
manager@isunfluid.com

Phone:
+86 13178275375

Physical Address:
FLAT/RM 1804, BEVERL HOUSE
93-107 LOCKHART ROAD
WANCHAI
HONG KONG

Jurisdiction of Registration:
Hong Kong Special Administrative Region