Shipping policy

KLEKPUE SHIPPING POLICY

Last Updated: September 15, 2026

Thank you for shopping with KLEKPUE.

KLEKPUE is operated by ISUN INTERNATIONAL CO., LIMITED. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.

Please review this policy before placing your order.

1. Order Processing Time

Orders are generally processed and prepared for shipment within 5 business days after payment has been successfully received.

Business days do not include weekends or public holidays.

Orders placed on weekends or public holidays will begin processing on the next applicable business day.

Please note that order processing time is separate from shipping and delivery time.

During periods of unusually high order volume, promotional events, holidays, inventory delays, or other exceptional circumstances, processing may take longer than usual.

If a significant processing delay affects your order, we will make reasonable efforts to notify you using the contact information provided with your order.

2. Shipping Destinations

KLEKPUE currently ships to supported destinations including:

  • United States

  • Mexico

Shipping availability may vary depending on the destination, product restrictions, carrier availability, customs requirements, and applicable laws or regulations.

We reserve the right to restrict or cancel shipments to destinations where delivery is unavailable, restricted, unsafe, or prohibited.

If we are unable to fulfill an order to your destination after payment has been received, we will contact you and issue an appropriate refund.

3. Estimated Delivery Time

Estimated delivery times begin after the order has been processed and handed over to the shipping carrier.

United States

Estimated delivery time: Within 30 business days after shipment.

Mexico

Estimated delivery time: Within 30 business days after shipment.

These delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on:

  • shipping carrier performance;

  • destination;

  • customs processing;

  • import inspections;

  • local delivery conditions;

  • severe weather;

  • public holidays;

  • transportation disruptions;

  • incorrect or incomplete addresses;

  • government actions; or

  • other circumstances outside our reasonable control.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

4. Shipping Costs

The applicable shipping fee will be displayed at checkout before payment is completed.

5. Customs Duties, Import Taxes, and Fees

International shipments may be subject to:

  • customs duties;

  • import taxes;

  • brokerage fees;

  • customs processing fees;

  • local taxes; or

  • other charges imposed by the destination country or local authorities.

These charges are not included in the product price or shipping fee unless expressly stated otherwise at checkout.

Any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer.

KLEKPUE does not control these charges and cannot guarantee their amount.

We recommend that customers check applicable import requirements and potential charges in their destination country before placing an order.

If a customer refuses to pay applicable customs duties, import taxes, or related charges and the package is returned to us, any refund or reshipment will be handled in accordance with applicable law and the circumstances of the shipment.

6. Customs Clearance and Delays

International orders may be subject to customs inspection and clearance.

Customs procedures are controlled by the relevant government authorities and may result in additional delivery time.

KLEKPUE is not able to control customs processing times.

If an order is delayed because of customs processing, we will provide reasonable assistance and available shipment information where possible.

7. Order Tracking

Where tracking is available, customers will receive shipment or tracking information after the order has been dispatched.

Tracking information may include:

  • tracking number;

  • shipping carrier; and

  • tracking link or instructions.

Please allow reasonable time after shipment for carrier tracking information to update.

If your tracking information has not updated for an extended period, please contact:

manager@isunfluid.com

Please include your order number when contacting us.

8. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check:

  • recipient name;

  • street address;

  • apartment, suite, or unit number;

  • city;

  • state or province;

  • postal or ZIP code;

  • country; and

  • telephone number.

If you discover an error after placing your order, please contact us as soon as possible at:

manager@isunfluid.com

We will make reasonable efforts to update the shipping information before the order is shipped.

However, once the order has entered fulfillment or has been shipped, we may not be able to change the delivery address.

9. Incorrect or Incomplete Shipping Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete shipping address, KLEKPUE is not responsible for additional shipping charges resulting from the incorrect information, except where required by applicable law.

If the package is returned to us because of an incorrect or incomplete address, we will review the circumstances and contact the customer regarding available options.

Additional shipping charges may apply if the customer requests reshipment.

10. Failed Delivery

A delivery may fail if:

  • the shipping address is incorrect or incomplete;

  • the recipient is unavailable where signature or personal delivery is required;

  • the customer fails to collect the package;

  • access to the delivery location is unavailable;

  • the customer refuses the shipment for a reason unrelated to a product issue; or

  • another customer-related issue prevents delivery.

If a shipment is returned to us for one of these reasons, additional shipping fees may apply if reshipment is requested.

This does not apply where the delivery problem was caused by KLEKPUE, a fulfillment error, or another circumstance for which the customer is not responsible.

11. Lost Packages

If tracking information indicates that your package may have been lost during transit, please contact us at:

manager@isunfluid.com

Please provide:

  • your order number;

  • customer name;

  • shipping address; and

  • available tracking information.

We may need to work with the shipping carrier to investigate the shipment.

If the package is confirmed to have been lost during transit, KLEKPUE will provide an appropriate resolution, which may include:

  • replacement shipment; or

  • refund,

depending on the circumstances and applicable law.

12. Damaged, Defective, Leaking, or Incorrect Products

Please inspect your order promptly after delivery.

If your order arrives:

  • damaged;

  • defective;

  • leaking;

  • broken;

  • incomplete;

  • containing the wrong product; or

  • materially different from what you ordered,

please contact us at:

manager@isunfluid.com

We recommend contacting us within 7 days after receiving your order whenever reasonably possible.

Please provide:

  • your order number;

  • a description of the issue;

  • clear photos or videos of the affected product; and

  • photos of the shipping packaging and label where applicable.

After reviewing the issue, KLEKPUE may provide an appropriate remedy, including:

  • replacement;

  • reshipment;

  • partial refund;

  • full refund; or

  • another appropriate solution.

If a physical return is required because the product is defective, damaged during delivery, or incorrectly fulfilled, KLEKPUE will be responsible for reasonable return shipping costs.

13. Opened or Leaking Cleaning Products

Some cleaning products may be subject to carrier, transportation, or safety restrictions once they have been opened, damaged, used, or started leaking.

Do not ship or return an opened, leaking, damaged, or partially used cleaning product without first contacting us.

Please contact:

manager@isunfluid.com

We will review the situation and provide appropriate handling or return instructions.

Depending on the circumstances, we may determine that physically returning the product is unnecessary or inappropriate.

14. Delivered but Not Received

If tracking information shows that your package has been delivered but you cannot locate it, please first:

  • check the delivery location;

  • check around entrances or secure delivery areas;

  • ask household members;

  • check with neighbors where appropriate; and

  • contact the shipping carrier.

If you are still unable to locate the package, please contact:

manager@isunfluid.com

We will review the available shipment and tracking information and provide reasonable assistance.

15. Change-of-Mind Returns

Due to the nature of our cleaning products, KLEKPUE does not accept returns, exchanges, or refunds for change-of-mind purchases or other reasons unrelated to a product defect, damage, or fulfillment error, except where required by applicable law.

This includes situations where the customer:

  • changes their mind;

  • no longer wants the product;

  • orders the wrong product;

  • orders the wrong quantity;

  • makes an accidental purchase; or

  • wishes to return a correctly supplied and non-defective product for personal reasons.

For damaged, defective, leaking, incorrect, missing, or delivery-damaged products, please refer to our Return & Refund Policy.

16. Shipping Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of circumstances outside our reasonable control.

Examples include:

  • customs delays;

  • carrier disruptions;

  • weather;

  • transportation interruptions;

  • natural disasters;

  • public holidays;

  • government restrictions; or

  • other extraordinary events.

Where required under applicable law, customers will retain any applicable rights regarding excessive delivery delays, cancellations, or refunds.

17. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

  • delivery regions;

  • shipping carriers;

  • shipping costs;

  • fulfillment practices;

  • customs requirements;

  • legal requirements; or

  • other business practices.

The most current version of this policy will be available on this page.

18. Contact Information

If you have questions regarding shipping, tracking, customs, delivery, damaged products, or your order, please contact us:

Trade Name: KLEKPUE

Legal Entity:
ISUN INTERNATIONAL CO., LIMITED

Email:
manager@isunfluid.com

Phone:
+86 13178275375

Physical Address:
FLAT/RM 1804, BEVERL HOUSE
93-107 LOCKHART ROAD
WANCHAI
HONG KONG