Refund policy
KLEKPUE RETURN & REFUND POLICY
Last Updated: September 15, 2026
RETURN & REFUND POLICY
Thank you for shopping with KLEKPUE.
KLEKPUE is operated by ISUN INTERNATIONAL CO., LIMITED.
Due to the nature of our cleaning products, we do not accept returns, exchanges, or refunds for change-of-mind purchases or other reasons unrelated to a product defect, damage, or fulfillment error, except where otherwise required by applicable law.
Please review this policy carefully before placing your order.
1. No Returns or Exchanges for Change of Mind
We do not accept returns, exchanges, or refunds if you:
- change your mind after purchasing;
- no longer want the product;
- ordered the wrong product;
- ordered the wrong quantity;
- do not like the product, packaging, scent, appearance, or other personal preference;
- purchased the product accidentally;
- found the product at a lower price elsewhere;
- failed to use the product according to the instructions; or
- request a return for another reason unrelated to a product defect, damage, or fulfillment error.
Please review your order carefully before completing your purchase.
2. Damaged, Defective, or Incorrect Products
We will assist you if your order arrives:
- damaged;
- defective;
- leaking;
- broken;
- materially different from the product ordered;
- missing an item;
- containing the wrong product; or
- damaged during delivery.
If you experience any of these issues, please contact us at:
Please contact us within 7 days after receiving your order whenever reasonably possible.
Your message should include:
- your order number;
- your full name;
- a description of the issue; and
- clear photos or videos showing the product, packaging, shipping label, and issue where applicable.
We may request additional information reasonably necessary to review your claim.
3. Resolution of Product Issues
After reviewing your claim, we may provide an appropriate remedy depending on the circumstances.
This may include:
- replacement of the affected product;
- reshipment of the correct product;
- partial refund;
- full refund; or
- another reasonable resolution.
The appropriate remedy will depend on the nature of the issue and applicable law.
Where a return is reasonably required because the item is damaged, defective, incorrect, or damaged during delivery, KLEKPUE will be responsible for the reasonable return shipping cost.
4. Do Not Return Products Without Approval
Please do not send any product back to us without first contacting customer support.
If we determine that a return is required, we will provide:
- return authorization;
- return instructions; and
- the appropriate return address.
The return address will be provided only after your return request has been reviewed and approved.
Products sent to an address without prior authorization may not be accepted or processed.
5. Opened, Leaking, or Used Cleaning Products
Some cleaning products may be subject to transportation, carrier, safety, or shipping restrictions after they have been opened, damaged, used, or started leaking.
If your product is:
- opened;
- leaking;
- damaged;
- partially used; or
- otherwise compromised,
please do not attempt to ship it back without instructions from us.
Contact:
We will advise you on how the product should be handled.
In some cases, we may determine that physical return of the affected product is unnecessary or inappropriate.
6. Return Shipping Costs
If a return is required because of:
- a defective product;
- a damaged product;
- an incorrect product;
- a fulfillment error; or
- delivery-related damage,
KLEKPUE will be responsible for reasonable return shipping costs.
Because we do not accept change-of-mind returns, customers should not send products back for reasons unrelated to a product problem unless required by applicable law.
7. Refunds
If a refund is approved, the refund will generally be issued to your original payment method.
Once the refund has been processed by us, please allow up to 10 business days for the refund to appear, depending on your bank, card issuer, payment provider, and financial institution.
Your financial institution may require additional processing time.
If more than 15 business days have passed after we confirmed that your refund was approved and you have not received it, please contact:
8. Shipping Charges
Original shipping charges are generally non-refundable unless:
- the order was damaged during delivery;
- the wrong product was sent;
- the product was defective;
- the problem was caused by KLEKPUE; or
- applicable law requires otherwise.
9. Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipment, we may not be able to cancel or modify it.
If an order has already shipped, our standard Return & Refund Policy applies.
10. Mandatory Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any statutory consumer right, warranty, guarantee, remedy, withdrawal right, or other protection that cannot legally be excluded under applicable law.
Where applicable law provides you with greater consumer rights than those stated in this policy, the applicable law will prevail.
11. Contact Information
Trade Name: KLEKPUE
Legal Entity: ISUN INTERNATIONAL CO., LIMITED
Email: manager@isunfluid.com
Phone: +86 13178275375
Business Address:
FLAT/RM 1804
BEVERL HOUSE
93-107 LOCKHART ROAD
WANCHAI
HONG KONG